REGISTRATION

To place an order, you must register with us by creating an account on the website. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the website.

To submit an order, you will be required to follow the online shopping process on the website. After this you will receive an order confirmation which will act as an acknowledgement of your order. An order is only considered accepted by us upon your order being shipped to the delivery address provided by you.

PRICE AND PAYMENT

Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this website are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel your order before we have shipped it to you, and you have already paid for your order, you will receive a full refund.

We are under no obligation to fulfill your order if the price listed on the website is incorrect (even after your order has been acknowledged by us). You can pay using any of our payment partners listed on our homepage or use the cash on delivery payment method.

MISTAKEN ORDERS

If you discover that you have made a mistake with your order after you have submitted it to the website, please contact customer vcompsale@gmail.com or call 03-92008681. We will try our best to process your request.

RETURN ORDER

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your order and you have already made payment for your order, the payment amounts will be fully refunded to you.

DELIVERY

We aim to deliver the product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout (as updated in the order confirmation).

We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Upon delivery of the product, you may be required to sign for delivery. You may contact our Customer Service Team at 03-92008681 or email to us at vcompsale@gmail.com in case of any faults and damage. You shall be able to provide the documents delivered with the product, upon request.

Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

All risk in the product shall pass to you upon delivery. If delivery or collection is delayed through your unreasonable refusal to accept delivery

CANCELLATION BY CUSTOMER

If you wish to cancel your order please contact our Customer Service Team on 03-92008681. No cancellation fees shall be applicable. Once an order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please call the above stated number or refer to your return-slip provided in your received parcel).

RETURNS AND REFUNDS POLICY

If you are not completely satisfied with your purchase, you may return the Product to us within three (3) days of receipt on working day. The product shall be un-used, product labels shall not be tampered with, and the product shall be in the original brand packaging (if applicable).

All items must be received by V-COMP TECHNOLOGY in order for a customer to be eligible for a refund or replacement. You shall ensure that the product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the product back to you.

You may process returns through your nearest post office or walk-in return direct to our office.

FAULTY PRODUCTS

All Product descriptions, information and materials posted on this website are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

Product image as seen on the website may slightly differ from the actual product that you receive.

If the item you receive is faulty, please contact our Customer Service Team and provide your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

Upon receipt of the products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.

In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.